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Have questions about our systems? Need help choosing the right unit? Our team is ready to assist you.

Phone
Mon–Sat, 9am–8pm EST
Email
We reply within 24 hours
Address
Ungava Bay Rd
Brampton, ON L6R 3M5 Canada
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Frequently Asked Questions
Find answers about shipping, installation, warranties, returns, and year-round performance of Zero HVACR systems.
All orders ship from Canadian stock within 48 hours. Most customers receive their unit within 2–4 business days nationwide.
Most single zone units can be installed DIY with our step-by-step guide. Multi zone systems may require a certified HVAC technician for refrigerant connections.
All Zero HVACR systems come with a 10-year compressor warranty and 5-year parts warranty. Full warranty details are included with every unit.
Yes. We offer a 30-day return policy on unused, uninstalled units in original packaging. Contact us to initiate a return.
Yes. All Zero HVACR systems are rated and tested for operation down to -30°C, making them ideal for Canadian winters from coast to coast.