Terms & Conditions

Use of Our Website

You may use our website for lawful purposes related to reviewing, purchasing, or obtaining information about our products and services.

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, introduce malicious code, or use the website in any unlawful or fraudulent manner.

Product Information

We aim to provide accurate and current information about our products, including descriptions, specifications, compatibility information, images, pricing, and availability.

Product specifications and requirements may vary by model. Customers should review the information and documentation applicable to the specific product before purchasing or installing it.

Product images are provided for identification and illustration. Minor differences in packaging, labelling, components, or appearance may occur where they do not materially change the product ordered.

If we identify a material error in product information or pricing that affects an order, we may contact the customer before fulfillment to resolve the issue.

Pricing & Taxes

Unless otherwise stated, prices displayed on our website are in Canadian dollars (CAD).

Product prices and availability may change from time to time. The applicable purchase price is the price presented during checkout when the order is placed, subject to correction of obvious pricing or technical errors.

Applicable taxes and other charges, where required, will be calculated or displayed during checkout.

Orders & Order Acceptance

When you place an order, you are responsible for providing accurate contact, billing, shipping, and order information.

An order confirmation acknowledges that we have received your order. Orders remain subject to payment authorization, product availability, verification of order information, and our ability to fulfill the order.

If we are unable to fulfill an order after payment has been received, we will contact you and arrange an appropriate refund for the affected order.

Payments

Payments must be made using the payment methods available through our checkout.

Payment transactions may be processed by third-party payment providers. Your use of a payment service may also be subject to the applicable provider's terms and privacy practices.

We reserve the right to decline or cancel an order where payment cannot be authorized, where there is evidence of fraud or unauthorized activity, or where we are otherwise unable to complete the transaction.

Shipping & Delivery

Shipping availability, costs, order handling, estimated delivery times, and other delivery conditions are governed by our current Shipping Policy.

Delivery estimates may be affected by carrier operations, destination, weather, holidays, or circumstances outside our reasonable control.

Please review our Shipping Policy for current shipping and delivery information.

Returns, Refunds & Cancellations

Returns, refunds, replacements, return eligibility, return shipping, and order cancellations are governed by our current Return & Refund Policy.

Customers should review the applicable return conditions before returning a product. Return authorization may be required before a product is shipped back to us.

Please review our Return & Refund Policy for complete and current information.

Installation & Product Use

Installation requirements vary by product, system configuration, property, and location.

Customers are responsible for ensuring that products are installed and used in accordance with applicable product documentation, manufacturer requirements, electrical and refrigerant requirements, building requirements, and local codes.

Professional HVAC, refrigeration, or electrical services should be used where required by the product, applicable regulations, or local codes.

ZERO HVACR Canada is not responsible for damage resulting from improper installation, misuse, unauthorized modification, or failure to follow applicable product instructions, except where responsibility cannot legally be excluded.

Product Warranty

Products may include warranty coverage as described on the applicable product page, warranty documentation, or warranty information provided with the product.

Warranty eligibility, duration, coverage, exclusions, claim requirements, and other conditions are governed by the warranty terms applicable to the specific product.

For warranty questions or assistance, contact us at contact@zero-hvacr.ca .

Website Availability

We aim to maintain reliable website access but cannot guarantee that the website will always be uninterrupted or error-free.

Website access may occasionally be interrupted due to maintenance, technical issues, updates, security requirements, or circumstances outside our reasonable control.

Limitation of Liability

To the extent permitted by applicable law, ZERO HVACR Canada will not be liable for indirect, incidental, special, or consequential losses arising from use of the website, services, or products where such liability may lawfully be limited.

Nothing in these Terms & Conditions is intended to exclude, restrict, or limit any consumer rights, remedies, warranties, guarantees, or liabilities that cannot legally be excluded or limited under applicable law.

Third-Party Services & Links

Our website may contain links to third-party websites or use services provided by third parties, including payment processors, shipping providers, and technology providers.

Third-party websites and services may be governed by their own terms and privacy policies. ZERO HVACR Canada is not responsible for the independent content or practices of third-party websites that we do not control.

Intellectual Property

Website content, branding, graphics, text, layouts, product materials, photographs, and other content may be owned by ZERO HVACR Canada, manufacturers, suppliers, licensors, or other respective rights holders.

You may not reproduce, distribute, modify, or commercially use protected website content without appropriate permission from the applicable rights holder, except where permitted by law.

Prohibited Use

You may not use our website for fraudulent, unlawful, abusive, or unauthorized purposes, or in a manner that could damage our systems, interfere with other users, or compromise website security.

We may restrict access where reasonably necessary to address fraud, security concerns, unlawful activity, or material violations of these terms.

Privacy

Personal information collected through our website and business operations is handled in accordance with our Privacy Policy .

Governing Law

These Terms & Conditions are governed by the applicable laws of the Province of Ontario and the federal laws of Canada applicable therein, subject to any mandatory consumer rights or protections that may apply.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, products, services, business practices, or applicable requirements.

When these terms are materially updated, the effective date displayed on this page will be revised.

Contact Us

If you have questions about these Terms & Conditions, please contact us.