Return & Refund Policy

30-Day Return Window

Eligible products may be returned within 30 days of delivery.

For a standard return, the product must be:

• Unused and uninstalled
• Unaltered and in its original condition
• Returned in the original packaging
• Complete with all included accessories, manuals, and components

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or materially different from the product ordered, please contact our support team as soon as possible.

Once the issue has been reviewed and the return is approved, we will provide return instructions and arrange an eligible replacement or refund.

How to Request a Return

To request a return, contact ZERO HVACR Canada at contact@zero-hvacr.ca and provide your order information and reason for the return.

Our support team will review your request and provide the return authorization and shipping instructions.

Free Return Shipping

ZERO HVACR Canada provides free return shipping for approved eligible returns. Once your return has been approved, our team will provide prepaid return shipping instructions at no additional shipping cost to you.

This applies to approved standard returns as well as products confirmed as damaged, defective, or incorrect.

No restocking fee is charged on approved eligible returns.

Refunds

Once your returned product is received, it will be inspected to confirm that it meets the applicable return conditions.

If the return is approved after inspection, the refund will be issued to your original payment method within 7–10 business days.

Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

Replacements

For products confirmed as damaged, defective, or incorrect, you may request an eligible replacement instead of a refund.

Approved replacements are subject to product availability and will be shipped at no additional product or shipping cost to you.

Order Cancellations

Orders may be cancelled before dispatch by contacting our support team as soon as possible.

If the order has already been dispatched, it can no longer be cancelled and the standard return process will apply after delivery.

There is no cancellation fee for orders successfully cancelled before dispatch.

Non-Returnable Items

Unless confirmed as damaged, defective, or incorrect upon arrival, the following products are not eligible for standard returns:

• Products that have been installed or used
• Products that have been altered or modified
• Products damaged through misuse, improper handling, improper installation, or unauthorized modification
• Clearance or final-sale products where clearly identified as final sale before purchase

Return & Refund Support

If you have questions about a return, refund, replacement, or cancellation, please contact our support team.