Return & Refund Policy

At Zero HVACR Canada, customer satisfaction and system reliability are important to us. We are committed to providing transparent service and responsive email support for our customers nationwide.

Return Eligibility

Eligible products may be returned within 30 days of delivery if:

  • The item arrives damaged, defective, or materially different from the product description.

  • The product is completely unused, uninstalled, and remains in its original packaging with all accessories, manuals, and components included.

Please Note: To protect product quality and safety, any equipment that has been used or altered does not qualify for standard returns.

Shipping & Returns Coverage

Zero HVACR provides free return shipping for approved returns involving:

  • Damaged products during transit

  • Defective products upon arrival

  • Incorrect items received

For approved, eligible returns, our team will coordinate and provide prepaid return shipping instructions at no additional cost to you.

Refunds & Replacements

Once your returned product has been received at our facility and inspected, we will notify you regarding the approval status. Depending on stock availability and your preference, we will issue one of the following:

  • Replacement Product: A replacement unit will be shipped to you at no additional cost for approved damaged or defective products.

  • Refund: Approved refunds will be issued back to your original payment method within approximately 7-10 business days after inspection.

Order Cancellations

Orders may be cancelled free of charge within 24 hours of placement. Cancellations requested after this window, but before the product has been dispatched from our stock, may be subject to a processing fee. Once an item has shipped, the standard return policy applies.

Non-Returnable Items

The following items do not qualify for a return unless they are confirmed defective or damaged immediately upon arrival:

  • Handled, used, or modified equipment

  • Special-order products

  • Clearance or final-sale items

  • Products damaged due to improper third-party installation, misuse, or unauthorized modifications

Order Support

If you have any questions regarding your order, shipment, or a potential return, please reach out directly to our support team:

  • Email: contact@zero-hvacr.ca (We reply within 24 hours)