Shipping Policy

Confirmation: After your order is placed, you will receive a confirmation email with full details of your purchase.
Verification: Orders are typically processed and prepared for shipment within 1–2 business days following payment confirmation and order verification.
Dispatch: All orders ship directly from Canadian stock. Once your order has left our facility, you will receive an update with your shipment details.

Nationwide Shipping: We ship our systems nationwide to customers across Canada.
Shipping Charges: Free shipping is included on qualifying systems. Any specific handling or transport fees for remote areas will always be displayed and approved at checkout before your order is finalized.
Safe Handling: Due to the specialized nature of HVAC equipment, all shipments are handled by selected freight carriers to ensure proper transportation and safe transit.

While we take every precaution to secure your shipment, please inspect your packages upon arrival.
If your order arrives damaged or if you experience any transit issues, please reach out to our support team right away so we can quickly arrange appropriate next steps.

Orders may be cancelled free of charge within 24 hours of placement.
Cancellations requested after 24 hours but before the item has shipped may be subject to a processing fee. Once an order has been shipped, our standard Return & Refund Policy applies.

For shipping inquiries, updates, or order support, please contact us exclusively via email:

Email: contact@zero-hvacr.ca (We reply within 24 hours)