Privacy Policy

Privacy Practices

Our privacy practices are intended to reflect applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

We aim to collect and use personal information only for reasonable business purposes and to provide clear information about how that information is handled.

Information We Collect

Depending on how you interact with ZERO HVACR Canada, we may collect information such as:

• Name, email address, and telephone number
• Billing and shipping address
• Order details and purchase history
• Product, warranty, return, and customer-support information
• Communications you send through our website, email, or contact forms
• Technical information such as IP address, browser type, device information, and website usage data
• Cookie and similar website-analytics information

How We Use Your Information

We may use personal information for purposes including:

• Processing and fulfilling orders
• Processing payments through our payment providers
• Arranging shipping and delivery
• Sending order confirmations and service-related communications
• Responding to questions and customer-support requests
• Processing returns, refunds, replacements, and warranty requests
• Maintaining and improving our website, products, and customer experience
• Detecting or preventing fraudulent, unauthorized, or potentially harmful activity
• Meeting legal, regulatory, accounting, or record-keeping obligations
• Sending promotional or marketing communications where you have provided appropriate consent

We do not sell personal information to third parties.

Consent and Your Choices

Where consent is required, we seek to obtain consent appropriate to the type of information being collected and the purpose for which it will be used.

You may withdraw consent for optional communications, such as promotional emails, at any time. Withdrawal of consent may not affect information that we are required or permitted to retain for legitimate business, legal, or transactional purposes.

When We Share Information

We may disclose personal information to service providers where reasonably necessary to operate our business and serve our customers.

These providers may include:

• Payment processors
• Shipping carriers and delivery partners
• Website hosting and technology providers
• Customer-service and communications providers
• Analytics, fraud-prevention, and website-performance providers
• Professional advisers or authorities where required by law

Service providers are expected to handle personal information only for the purposes for which it is provided and in accordance with applicable contractual and legal requirements.

Service Providers and Data Location

Some third-party service providers may process or store information outside your province or outside Canada. Where this occurs, information may be subject to the laws of the jurisdiction in which it is processed or stored.

We select service providers based on the services required to operate our website, process orders, communicate with customers, and support our business operations.

Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, measure performance, and improve the customer experience.

Depending on your browser and available website controls, you may be able to block or delete cookies. Disabling certain cookies may affect some website features or functionality.

Protecting Personal Information

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we handle.

Measures may include secure website connections, access controls, account protections, and the use of established third-party payment and technology providers.

Information Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, customer service, returns, warranty support, accounting, fraud prevention, and applicable legal or regulatory requirements.

When information is no longer reasonably required, we may securely delete, destroy, or anonymize it as appropriate.

Access, Correction, and Privacy Requests

Subject to applicable law, you may request access to personal information we hold about you and ask us to correct information that is inaccurate or incomplete.

You may also contact us regarding consent, deletion requests where applicable, or questions about how your personal information is being handled.

We may need to verify your identity before completing certain privacy requests.

Marketing Communications

We may send promotional emails or other marketing communications where appropriate consent has been provided.

You can unsubscribe from promotional emails using the unsubscribe option provided in the message or by contacting us directly. Transactional communications relating to an order, return, warranty request, or customer-support matter may still be sent when necessary.

Third-Party Websites

Our website may contain links to third-party websites or services. ZERO HVACR Canada is not responsible for the privacy practices of websites or services operated by other organizations.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, service providers, or applicable requirements.

When this policy is materially updated, the effective date shown on this page will be revised.

Privacy Questions & Requests

If you have questions about this Privacy Policy, wish to request access or correction of personal information, or have concerns about how your information is handled, please contact us.