Privacy Policy

Effective Date: 15/06/2026

At Zero HVACR Canada, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us online or offline. Our practices follow Canadian privacy laws, including PIPEDA.

Information We Collect

We may collect personal information such as:

  • Your name, email address, and phone number when you contact us or place an order
  • Your shipping address for order delivery and billing purposes
  • Payment information processed securely through our payment providers
  • Information about how you use our website (cookies, IP address, browser type)

We only collect information that is necessary to provide our services and improve your experience.

How We Use Your Information

We use your information to:

  • Process and fulfill your mini split heat pump orders
  • Provide shipping updates and order confirmations
  • Respond to your inquiries and customer support needs
  • Send updates, promotions, or newsletters (only if you consent)
  • Improve our website and services
  • Honor warranty claims and after-sales support

We never sell your personal information.

Sharing of Information

We may share your information only when:

  • Required by law or legal authorities
  • Needed by trusted third-party providers (such as payment processors, shipping carriers, or delivery partners) who help us serve you

These providers are required to protect your information and may not use it for any other purpose.

Cookies and Tracking

Our website may use cookies to improve your browsing experience and track website performance. You can turn off cookies in your browser at any time, but some features may not work properly.

Protecting Your Information

We use reasonable security measures to protect your personal information from loss, misuse, or unauthorized access. All payment transactions are encrypted and processed through secure third-party payment providers.

Your Choices and Rights

You have the right to:

  • Access and request a copy of your personal information
  • Ask us to correct or update your information
  • Withdraw your consent at any time (for example, unsubscribe from emails)
  • Request deletion of your personal information where applicable

To make a request, please contact us directly.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

Zero HVACR Canada
Email: contact@zero-hvacr.ca